Gowin Privacy Policy — Your data is safe with us

Gowin collects your information through the following methods:

• Registration Form: Information you provide directly when creating an account.
• KYC Verification: A copy of your national ID or passport for identity verification.
• Payment Transactions: Payment details are automatically collected during deposits and withdrawals.
• Support Contact: Information you share with us via live chat or email.
• Cookies & Tracking: Technical information collected automatically while you browse the website.
• Third Parties: Information received from payment providers or identity verification services.

Gowin uses your information only for the specific purposes listed below:

• Account Management: Ensuring account registration, login, password reset, and account security.
• Payment Processing: Processing deposits and withdrawals and maintaining transaction history.
• KYC & Legal Compliance: Identity verification, age confirmation, and anti-money laundering.
• Customer Support: Assisting with your complaints, questions, and issue resolution.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Personalized Experience: Showing relevant games and offers based on your preferences.
• Marketing Communications: Sending you bonus and promotional updates with your consent (you can opt out at any time).
• Service Improvement: Analyzing usage patterns to continuously improve the platform.

Gowin never sells your personal data. However, limited information may be shared with trusted parties in specific circumstances:

• Payment Providers: Necessary information is shared to process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: Data may be shared with authorized third parties to complete the KYC process.
• Law Enforcement: Information may be disclosed to fulfill legal obligations under court orders or government directives.
• Game Provider: Limited information may be shared as required to operate specific games.
• Analytics Services: Anonymized data is sent to analytics services for service improvement purposes.

Gowin uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Gowin retains your information for as long as necessary to fulfill the specified purposes:

• Account Information: For as long as the account is active and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 7 years (as required under Bangladesh financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming History: 3 years or as required by law.
• Support Contact: Up to 2 years after last contact.
• Marketing Data: Deleted immediately upon withdrawal of consent.

As a Gowin user, you have the following rights over your personal data:

• Right to Know: The right to know what personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to restrict how your data is used under certain circumstances.
• Data Portability: You have the right to receive your data in a readable, portable format.
• Marketing Opt-Out: The right to opt out of promotional emails or SMS at any time.

To exercise these rights, please contact us: support@gowin-jit.com

All Gowin services are intended solely for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If any user is found to be under 18, their account will be closed immediately.
• Any data collected from a minor will be deleted immediately.
• If you believe your child is using Gowin, please contact us immediately.

Gowin uses industry-standard technical and administrative measures to keep your data secure:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Security Audits: Regular security testing carried out by third-party experts.
• Restricted Access: Only authorized personnel have access to the data they need.
• Data Backup: Regular data backups are maintained at secure locations.

Gowin reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated version will be published on this page and the "Last Updated" date will reflect the change.
• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• Continued use of our services after any changes take effect constitutes acceptance of the updated policy.
• An archive of previous versions is available upon request.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to us:

• Email: support@gowin-jit.com
• Subject: Write to us with the subject line "Privacy Policy Request".
• Response Time: Typically within 7 business days.

For more information, visit our FAQ Page or Terms & Conditions View.